Help Center

We currently deliver within Europe. Final delivery availability and shipping price are confirmed at checkout based on the delivery address.

Romania orders are usually delivered within 1–3 business days after dispatch. EU delivery time depends on the destination country and selected shipping method.

Cash on delivery is available only for Romania, where supported by the courier. EU orders outside Romania are prepaid.

After dispatch, you will receive a confirmation email with tracking details. Tracking may take several hours to update after the parcel is handed to the courier.

You may request a return according to the return conditions shown on the Returns page. Returned items must be unused, complete and in their original packaging.

Personalised products are made to order and may have limited return eligibility, unless the item is defective, damaged or incorrectly produced.

Contact customer support with your order number and photos of the product and packaging. We will review the case and provide the next steps.

Products are covered by the applicable legal conformity guarantee under Romanian and EU consumer law. Commercial warranty conditions, where offered, are shown on the product page.

Normal wear, accidental damage, misuse, cosmetic changes from everyday use and damage caused by improper care are not covered as product defects.

We support major card payments and selected express payment methods such as Apple Pay, Google Pay, PayPal and Revolut Pay where available. The final payment methods are shown at checkout.

A payment may be declined by the card issuer, payment provider or fraud protection system. Please check your card details, available balance and bank authorization settings, or try another payment method.

Yes. Add your company details during checkout where the invoice option is available. Please check that the company name, address and VAT ID are correct before completing the order.

For EU companies with a valid VAT ID, reverse charge may apply where legally available. For Romanian companies, Romanian VAT is applied according to local rules.

Selected products can be personalised with initials or a short name. Available personalisation options are shown on the product page.

Contact us as soon as possible. Once production has started, personalisation details may no longer be changed.

Clean the surface with a soft, slightly damp cloth. Avoid abrasive cleaners, alcohol-based products, prolonged heat exposure and sharp objects.

Follow the care label inside the garment. Wash inside out with similar colours and avoid aggressive bleaching or high heat drying.